Carvana’s Luxury Car Buyer Battles Transfer Case Failures, Warranty Workarounds & Mounting Duress After Recent $1,300 fees for acquisition + delayed luxury suv delivery or as Carvana delivery person called the service, a ‘Car Pizza’ order?
CHICAGO – June 8, 2025 – Elite global traveler, transformational genius coach, and AW Pulitzer Publishing News Exec, Dr. Tracey Bond, has issued Day 2 of her 30-day public exposé on the unraveling chaos tied to her Carvana “Certified” vehicle purchase.
Carvana Buyers Beware- ‘Pressed Charges Day 2’ Media Alert Series
After investing $1,300 in car pre- acquisition and delivery fees; despite the delivery being cancelled after a call to confirm delivery – only to be redelivered on Carvana’s next available date, Dr. Bond took delivery of a 2018 Range Rover Evoque on May 14, 2025. What was promoted as “Carvana Certified” turned into an escalating nightmare: internal transfer case noise detected immediately after delivery, and a subsequent diagnosis by a certified Oak Park mechanic confirmed critical drivetrain damage prior to Memorial Day.
SilverRock, Carvana’s designated warranty partner, could not locate a proper replacement part, leaving the repair facility to order it independently. When the delayed part finally arrived, it was cracked. SilverRock then approved a refurbished substitute instead of a new one. When Dr. Bond inquired, she was told SilverRock “retains the right to choose”, deferring further explanation to the local shop.
“For a publicly traded company to treat vehicle failure like fast food delivery is unacceptable,” Dr. Bond stated. “The Carvana driver literally said, ‘You ordered a pizza; we just deliver it.’ That analogy alone gave me instant ‘buyer ultra-leveling loss with shocks of heightened immune system triggers – which abbreviate into the acronym “B U L L S H I T!”
All the while, Carvana applied pressure to return the vehicle, despite outstanding warranty claims, unresolved mechanical failures, and delays beyond Dr. Bond’s control. Their bots blocked email replies, and live agents shut down her attempts to transcribe for accuracy.
They script their conversations and control their tech, while silencing the buyer. That’s not customer service — that’s systemized suppression.”
Dr. Bond also uncovered a 9,800-mile odometer reset alert via FIXD diagnostic data, and observed multiple manufacturing and powertrain anomalies consistent with known issues near the 50K mileage mark — all undisclosed at point of sale.
As a consumer acting in good faith, Dr. Bond refuses to return the vehicle under duress or accept a bait-and-switch “exchange” offer. Instead, she has launched this verified public news series to hold accountable what she calls “one of the most alarmingly marketed car experiences of her lifetime.”
“Consumers deserve better. They deserve clarity, not cracked parts. They deserve dignity, not delay.”
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Agencies to be Formally Notified This Week:
Better Business Bureau (BBB)
Illinois Attorney General’s Office
Federal Trade Commission (FTC)
National Highway Traffic Safety Administration (NHTSA)
To schedule credentialed media interviews or media coverage, please contact:
Dr. Tracey Bond
https://Beneficience.com
Legacy PR
