1. Agreement and eligibility
By creating, accepting or using a FirstPublisher account, the contracting business and its authorised users agree to these Terms, applicable order terms and referenced policies. The service is intended for legitimate business use. You must have authority to act for the organisation and to submit content on behalf of the relevant client.
2. B2B service
FirstPublisher provides software, publishing operations, distribution access, reporting, wallet/accounting features and related support. It is not a guarantee of editorial coverage, search ranking, traffic, revenue, investor response or continued availability of any third-party publication.
3. Accounts and security
You must provide accurate account information, protect credentials, restrict access to authorised personnel and notify FirstPublisher of suspected compromise. You are responsible for activity performed through your account except where caused by FirstPublisher’s proven breach of its own obligations.
4. Client authority and content rights
You represent that you are authorised to submit each press release and associated media and that the content does not violate law, contract, confidentiality, intellectual-property, publicity or privacy rights. You grant FirstPublisher the limited rights necessary to host, process, transmit, reproduce and distribute submitted material for the requested service.
5. Distribution
Third-party media networks and publications have their own technical, editorial and compliance rules. Distribution counts, outlet lists, turnaround times and availability may change. A selected outlet or network is not confirmed until the relevant workflow reports acceptance or publication.
6. Wallet, packages and fees
Amounts added to the FirstPublisher Wallet remain available subject to these Terms and applicable refund rules. Distribution credits and media add-ons are consumed according to the relevant service. CRM subscription and platform-usage pricing follow the commercial terms displayed or assigned to the agency account. Applicable taxes are additional unless expressly stated otherwise.
7. Fair usage
Free or included usage is subject to the Fair Usage Policy. Attempts to evade account limits through duplicate accounts, false identities, coordinated signups or other abuse may result in review, restriction or suspension. Risk signals are subject to administrative review and are not intended to rely on one IP address alone.
8. Payments and downstream customers
Agencies may record or use their own downstream payment methods. FirstPublisher is not responsible for disputes between an agency and its customers unless FirstPublisher itself is the merchant for the disputed transaction.
9. Reports and analytics
Reports may combine FirstPublisher tracking, third-party placement data and imported analytics. Metrics can be incomplete, delayed, estimated or affected by bot filtering, privacy restrictions and provider methodologies. Agencies should not present estimated metrics as independently audited facts.
10. Acceptable use
You must comply with the Acceptable Use Policy, Publishing Guidelines, applicable sanctions/export requirements and all laws relevant to the content and services you offer.
11. Suspension and termination
FirstPublisher may restrict or suspend access where reasonably necessary for security, fraud prevention, legal compliance, non-payment, network protection or material policy violations. Where practical, we will provide notice and an opportunity to resolve the issue.
12. Availability and changes
We aim for reliable service but do not promise uninterrupted availability. Features, providers, integrations and third-party destinations may change. Material commercial changes will be communicated through the account, documentation or other reasonable notice.
13. Confidentiality
Each party should protect non-public business information received from the other and use it only for the relationship, except where disclosure is authorised or legally required.
14. Disclaimers
Except as expressly agreed in writing, FirstPublisher is provided on an “as available” basis. We do not warrant search indexing, Google News inclusion, specific traffic, ranking, media pickup, conversion or business outcome.
15. Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss arising from the service. Any aggregate liability of FirstPublisher should be limited to amounts paid to FirstPublisher for the affected services during the preceding twelve months, except where such limitation is prohibited by law or does not apply to fraud, wilful misconduct or obligations that cannot legally be limited.
16. Indemnity
The customer will defend and indemnify FirstPublisher from third-party claims arising from content, rights violations, unlawful instructions or misuse attributable to the customer, subject to reasonable notice and cooperation.
17. Governing documents and updates
These Terms operate together with the Privacy Policy, Acceptable Use Policy, Fair Usage Policy, Refund Policy, Publishing Guidelines and applicable order/package terms. Updated versions become effective on the date posted or a later stated date.
18. Contact
Questions about these Terms may be submitted through the contact page or the support system available to an authorised account.